Suburban Laboratories, Inc. seeks an experienced and highly driven Customer Service Representative to join our dynamic team of experts. We perform analytical compliance testing of water, soil, and products for municipal, commercial and residential customers to promote our cause of Protecting Human Health and the Environment. The Customer Service Representative will be responsible for managing client projects and handling all customer feedback and complaints, and processes all requests, inclusive of quotes, reports, and invoices. This significant role will be at the helm of our customer facing operations, and it is critical to the positive experience and retention of our customers. The right Customer Service Representative has a minimum of 3 years in customer service, a minimum of 2 years in project management and a Bachelor’s degree. Though a technical or scientific background is preferred and helpful for the position, it is not a requirement as we will train on the nuances of our business.
We are a close-knit, energetic team that is passionate about what we do, and committed to having fun while we do it. We have a beautiful, modern facility that is situated along the Fox River, creating a serene environment to come to work. We foster a congenial and supportive culture through hosting social events both in and out of the office, and we provide meaningful opportunities for both professional and personal development. We are driven by our core values of teamwork, excellence, reliability and self-motivation and are seeking those that share our focus.
Our ideal candidate is an inspiring leader, meticulously organized and tenaciously sees things through until the end. This is a great opportunity to invest your skills to make a universal impact with our world-class organization.
To the Customer Service Representative we offer:
Duties and Responsibilities for Customer Service Representative Include:
To apply please complete the confidential application below
Please complete the following information. Then press the "Submit Application" button at the bottom. You may attach a resume at the bottom of the page. We recommend that you attach an MS-Word document. You have 45 minutes to complete the application.
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