Pre-Employment Application

Account Manager
Columbia, MD  21046

Are you looking for a position in a dynamic and growing company? IMPACT is an award winning, full-service marketing agency providing strategy, digital marketing, design, and public relations as our clients’ outsourced marketing department.


We are currently seeking an experienced and motivated Account Manager to join our team. This position reports to the President and mentors and manages a high performing team while maintaining solid client relationships. The right candidate will be a self-starter with excellent communication skills, experienced problem-solving ability and strong attention to detail.


IMPACT provides to its team members:

  • A positive work environment
  • Substantial opportunity for advancement
  • Competitive Compensation
  • Medical, dental and vision plans 
  • Short term & long term disability 
  • Holidays


  • Manage all aspects of accounts, including financial, creative, strategic, and tactical functions.
  • Lead clients’ overall marketing strategy (note the word “lead”, not manage!).
  • Lead a diverse team of professionals engaged on your accounts.
  • Ensure client satisfaction and retention.
  • Guide team’s performance and skills development, including timely reviews.
  • Εnsure strategies are clearly defined, approved by clients, and understood by the creative team.
  • Manage overall project scope and workflow process, coordinating timing and budget, appropriate staffing and accountability, to execute high quality, on time, cost-effective campaigns.
  • Proactively monitor client marketing plans and budgets, ensuring alignment with client expectations. 
  • Monitor and provide campaign performance reporting and metrics analysis to clients and team.
  • 4-year degree in marketing, PR, or related field, or equivalent industry experience.
  • 5+ years of experience in agency account management.
  • Ability to manage varied professionals, including graphic designers, web developers and programmers, clients, copywriters, and search specialists.
  • Proficient writer and creative thinker.
  • Planning and budgeting competencies.
  • Experience implementing full-service campaigns, including digital marketing.
  • Successful track-record of managing key clients.
  • Strong knowledge of search engine optimization and search marketing best practices.
  • Proficiency in Google Analytics or other analytical tools.
  • Experience with managing full-cycle web development from strategy to implementation.
  • Wordpress experience preferred.
  • Hubspot certification and experience a plus.
  • Understanding of “agency math” (i.e., how agencies truly earn money).


  • Service oriented with not only skill, but affinity, toward client service.
  • Excellent problem solving ability and tenacity.
  • Must have time management and communication skills with the ability to prioritize and manage multiple projects with critical deadlines.
  • Team player with a positive attitude.
  • Strong organizational skills, ability to work well under pressure and meet tight deadlines with high attention to detail.
  • Commitment to helping others as evidenced by being responsive.
  • Must present a professional demeanor using tact, diplomacy, and be able to build rapport with all types of personalities.
  • Must have a forward-thinking approach and be accountable for performance.
  • Αbility to carry out instructions correctly and timely with minimal supervision.



Salary: $70,000 to $90,000 with additional compensation opportunities based on growth.

Benefits: After 90 days, medical and paid holidays



Please complete the following information.  Then press the "Submit Application" button at the bottom. You may attach a resume at the bottom of the page. We recommend that you attach an MS-Word document. You have 45 minutes to complete the application.

Mr. Ms.
First Name: *
Last Name: *
Street Address: *
Address 2:
City: *
State/Prov: *
Zip/Postal Code: *
Phone 1: *
Phone 2:
Phone 3:
E-mail Address: *

We may contact qualified applicants by phone. What is the best time to contact you? (Choose one)
8:30am - 11:30am
11:30am - 2:30pm
2:30pm - 5:30pm

Which phone number should we use first?
Phone 1
Phone 2
Phone 3

High School
Some College
College Graduate
Some Graduate School
Advanced Degree

Provide the name of the institution from which you received your highest degree.

How many years of agency experience do you have?
0 - 2 years
3 - 5 years
6 - 9 years
10+ years

How many years of account management experience do you have?
0 - 2 years
3 - 5 years
6 - 9 years
10+ years

Please list the client industries you have account management experience:

Please check all the software products you have used in previous jobs:
Adobe Illustrator
Adobe Photoshop

Please check all that you have experience with:
Google Analytics
Web development
Digital marketing

Which of the following duties have you been responsible for in prior management positions?
Scheduling staff and managing work flow
Solving challenging technical customer problems
Employee and team development
Managing Budgets and Revenue Growth

How would you handle a client who wants to make significant changes to the original project scope and your team is 90% finished with the work?

How do you ensure that your team's work is in alignment with client's expectations?

You notice a problem that requires immediate consultation with the client. How would you attempt to get a hold of the customer?
Phone then email
Email then phone


What skills, characteristics, and work habits are most important for being an effective account manager?

Given the duties and responsibilities described for this position, what salary range would you be willing to consider?
$60K or less
$65K to $70K
$70K to $75K
$75 and up

Where did you learn about this open position? (Indicate the website, job board, referring individual.)


Provide two references (no family members):
Reference #1
Phone Number:

Reference #2

Phone Number:


Provide us with your recent employment history:

Employer #1
Employer Name:
Job Title:
Employer #2
Employer Name:
Job Title:
Employer #3
Employer Name:
Job Title:

On what date can you start?


Attach your resume here. We accept a maximum file size of 200 KB in MSWord (.doc and .docx), PDFs (.pdf), Plain Text (.txt) and RichText (.rtf) formats. This is JOBID 12192. For additional information visit our FAQ page.

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