Pre-Employment Application

Customer Service Representative/CSR
Sterling, VA  20166

Kolb Electric is seeking an experienced Customer Service Representative to join our thriving team. Kolb Electric, since 1925, has been serving our customers with excellence. For over 90 years, Kolb Electric has built a reputation for delivering prompt, reliable service at an exceptional value. We have provided award winning electrical design, installation and customer service for 90 years, and we need an experienced Customer Service Representative to help support our fast-paced and quality driven electrical service business.  Our dedicated team serves property management, commercial and residential clients from six (6) Branch Offices located throughout Maryland, Virginia, and Washington, DC.

In this exciting and rewarding position, the Customer Service Representative will support our Service Manager as well as our Electricians and must be extremely detail and customer service oriented.

Requirements for Customer Service Representative:


  • minimum of 3-5 years customer service related experience; property management experience will be helpful
  • strong experience with all Microsoft Office Suites to include Word, Excel, Powerpoint,
  • full-time position 8:30am - 5:00pm Monday - Friday
  • personable and customer focused 
  • business casual attire is required
  • willingness to consistently go above and beyond
  • drug and background screening required
  • data entry skills a major plus
  • Service Manager Software experience helpful 

Our high energy, team-oriented environment provides excellent career opportunities for professional and personal growth, as this position can lead to upper-management opportunities within our supportive organization. If you have sophisticated communication skills, meticulous attention to detail, and desire for a fulfilling career and not just a job, we are excited to hear from you.


To the right Customer Service Professional we offer:

  • $15.00-$17.00 per hour based upon experience
  • Comprehensive benefits including health, life, & dental insurance, 401K
  • paid vacation after a year of employment
  • Great career growth potential
  • Opportunity to work for a growing, prominent organization


 Duties and Responsibilities for Customer Service Representatives Include:

  • Daily multi-phone lines and email interaction with customers, vendors, and Kolb Employees

  • Must be polite, courteous, friendly and prepared to assist in providing best in class service

  • Must be able to multi-task, communicate effectively and operate in fast paced environment

  • Should be able to provide support where necessary from a service and administrative perspective

  • Responsible for assisting with the following: Scheduling, Filing, Customer Service, and more

  • Other duties as needed for success that may arise from time to time

Three (3) Professional references are required


Please complete the following information.  Then press the "Submit Application" button at the bottom. You may attach a resume at the bottom of the page. We recommend that you attach an MS-Word document. You have 45 minutes to complete the application.

Mr. Ms.
First Name: *
Last Name: *
Street Address: *
Address 2:
City: *
State/Prov: *
Zip/Postal Code: *
Phone 1: *
Phone 2:
Phone 3:
E-mail Address: *

We may contact qualified applicants by phone. What is the best time to contact you? (Choose one)
8:30am - 11:30am
11:30am - 2:30pm
2:30pm - 5:30pm

Which phone number should we use first?
Phone 1
Phone 2
Phone 3

High School
Some College
College Graduate
Some Graduate School
Advanced Degree

Provide the name of the institution from which you received your highest degree.

How many years of professional Administrative Assistant experience do you have?
0 - 3 years
4 - 10 years
11 - 20 years
21 years or more

How many years of professional Customer Service experience do you have?
1-3 years
4-10 years
11-20 years
21 years or more

Please check the boxes that describe the Microsoft Office software products that you are very skilled with?
MS Excel
MS Outlook
MS Project Manager
MS Power Point

Do you have experience using QuickBooks, Sales Force or any other Accounting Software Package?

Do you have any experience with Service Management Software? If so, please identify the software and describe how you utilized it?

Please check all the boxes that describe a duty or responsibility you have had in the past that you would be willing to perform again at Kolb Electric.
Accounts Payable
Accounts Receivable
Human Resources
IT Support

Reception/Call Center
Scheduling Service Calls

If something "Stresses You Out" at work, how do you typically deal with it and get back to work productively?

How many times have you missed work or been late to work in the past year? Why?

Describe whether you would prefer to work for a Corporate or Independently Owned Family Business.

Please list one word that best describes your personality and explain why?

What are some of your favorite hobbies?

Where did you learn about this open position? (Indicate the website, job board, referring individual.)


Provide two references (no family members):
Reference #1
Phone Number:

Reference #2

Phone Number:


Provide us with your recent employment history:

Employer #1
Employer Name:
Job Title:
Employer #2
Employer Name:
Job Title:
Employer #3
Employer Name:
Job Title:

On what date can you start?


Attach your resume here. We accept a maximum file size of 200 KB in MSWord (.doc and .docx), PDFs (.pdf), Plain Text (.txt) and RichText (.rtf) formats. This is JOBID 12591. For additional information visit our FAQ page.

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